Guidance for creating a local Digital Response Network (DRN)

Written with Jennie Phillips
March 2016

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Establishing a Digital Response Network (DRN) is a strategic approach to enhancing community resilience by bridging the gap between local physical responders and global technical volunteers. These networks function as a "network-of-networks," connecting emergency authorities and local leaders with Volunteer & Technical Communities (V&TCs) to provide critical surge capacity during crises. By mobilizing technical skills and fostering situational awareness within a 24-hour timeframe, a DRN ensures that a community’s response to an emergency is coordinated, data-driven, and greater than the sum of its individual parts.

The foundation of any successful DRN is its Network Hub, which serves as the core administrative and operational engine. Building this hub requires a dedicated leadership team and a robust core team capable of managing internal operations, such as legal funding and outreach, as well as external collaboration. Organizations must prioritize establishing clear governance structures, ethical protocols, and data standards to ensure transparency and trust. This includes developing Standard Operating Procedures (SOPs) and activation levels that dictate how the network transitions from daily operations to emergency crisis response.

To maintain long-term sustainability, a DRN must cultivate an eclectic membership consisting of government agencies, NGOs, and the local tech community. Success depends on building collaborative relationships through memorandums of understanding (MOUs), regular training workshops, and simulation exercises that build operational trust before a disaster strikes. Furthermore, the network must continuously adapt to its specific environment by utilizing frameworks like STEEPLE analysis to identify socio-cultural, technical, and legal risks, ensuring the digital response remains inclusive, secure, and effective for the specific population it serves.